Privacy Policy

1. Introduction

Welcome to Paltrend (the “Site”, “Store”, “we”, “us” or “our”).
This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our Site, create an account, place an order, or use any of our online services, in line with applicable Palestinian laws on e‑commerce, electronic transactions, consumer protection, and data protection.

By accessing or using the Site, registering an account, purchasing products, or subscribing to our newsletter, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by it.

2. Data We Collect

We may collect the following categories of personal data about you:

1. Identification data

   • First and last name.

   • Mobile phone number.

   • Email address.

   • Shipping/billing address (city, area, street, etc.).

2. Account data

   • Login credentials (email or phone number and password, stored in encrypted form).

   • Account preferences (language, saved addresses, wishlist, favorite products, etc.).

3. Order and payment data

   • Details of your orders (products, quantities, prices, discounts, date of order, order status).

   • Payment method (e.g., cash on delivery or electronic payment provider, if available).

   • Where we use electronic payment gateways, your payment card or account data may be processed directly by the payment provider according to its privacy policy; we do not store full card details on our servers except where strictly necessary and permitted by law.

4. Contact and support data

   • Messages, inquiries, and complaints sent through our contact form or other support channels, including name, phone number, email, and the content of your message.​

5. Usage and technical data (cookies and similar technologies)

   • Technical information about your device and browser, such as browser type, device type, operating system, IP address, and timestamps.

   • Information about how you use the Site, including visited pages, viewed products, search queries, clicks, and time spent on pages.

   • Data collected through cookies and similar technologies used to enhance user experience, remember your preferences, maintain your cart, and analyze Site performance.

6. Marketing and newsletter data

   • Email address and, in some cases, your name, when you subscribe to our newsletter or promotional communications.

   • The Site clearly states that by subscribing to the newsletter, you agree to our Privacy Policy.

3. How We Use Your Data

We use the data we collect for the following purposes:

1. Providing and operating the Site and services

   • Creating and managing your account.

   • Processing and fulfilling your orders, including picking, packing, shipping, and delivery.

   • Enabling cart, wishlist, and related store features.

   • Providing after‑sales services, such as returns and exchanges in line with our store policies.

2. Communicating with you

   • Sending order confirmations, shipping and delivery updates, and account notifications.

   • Responding to your inquiries, support requests, and complaints via our contact form or other communication channels.​

3. Marketing and promotions

   • Sending newsletters, special offers, and updates about products and services, if you have subscribed or otherwise consented to receive marketing communications.

   • You can unsubscribe at any time by using the unsubscribe link in the emails or by contacting us.

4. Improvement and personalization

   • Analyzing how visitors use the Site to improve design, usability, and performance.

   • Personalizing content and product recommendations based on your browsing history and purchase behavior where permitted by law.

5. Legal and regulatory compliance

   • Complying with obligations under Palestinian e‑commerce, electronic transactions, and consumer protection laws, including record‑keeping, invoicing, and complaint handling.

   • Preventing fraud, misuse, and security incidents and enforcing our Terms and Conditions.​

4. Sharing Your Data with Third Parties

We do not sell your personal data.
However, we may share certain information with the following categories of third parties where necessary and lawful:

1. Payment service providers

   • Banks and licensed electronic payment gateways that process payments on our behalf.

   • Their use of your data is governed by their own privacy policies and applicable law.

2. Shipping and delivery partners

   • Couriers and logistics providers that deliver products to your address, who may receive your name, address, and phone number.

3. Hosting and technical service providers

   • Companies that provide website hosting, backup, maintenance, analytics, email services, and other IT solutions necessary to operate the Site.

4. Marketing and analytics providers

   • Providers of analytics or advertising tools that help us understand how the Site is used and improve our marketing, typically using aggregated or pseudonymized data where possible.

5. Public authorities and regulators

   • When required to do so by law, regulation, or court order, or to protect our legal rights or the rights and safety of our customers and others, in line with applicable Palestinian legislation.

In all cases, we seek to ensure that third parties receiving personal data apply appropriate confidentiality and security standards and use the data only for specified purposes.

5. Legal Basis for Processing

Depending on the context, we rely on one or more of the following legal bases to process your personal data:

• Performance of a contract: For example, when we process your data to create your account, process your orders, and deliver products you purchase.

• Compliance with a legal obligation: For example, record‑keeping, invoicing, and responding to lawful requests from authorities under Palestinian e‑commerce, electronic transactions, and consumer‑protection laws.

• Legitimate interests: For example, improving our services, securing the Site, preventing fraud, and managing our business, provided that such interests are not overridden by your fundamental rights and freedoms.

• Your consent: For example, when you subscribe to our newsletter or accept certain categories of cookies or marketing communications; you may withdraw your consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

7. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including:

• Using secure communication protocols (such as HTTPS) where applicable.

• Storing passwords in encrypted form and not in plain text.

• Restricting access to personal data to employees, agents, and service providers who need it for legitimate business purposes and who are bound by confidentiality obligations.

• Periodically reviewing and updating our security practices in line with industry standards and legal requirements.

However, no method of transmission over the Internet or electronic storage is completely secure. You are responsible for keeping your account credentials confidential and for logging out after using a shared device.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, including:

• For as long as your account remains active or as needed to provide services to you.

• For as long as required by law for accounting, tax, or regulatory purposes.

• For the period necessary to resolve disputes, enforce our agreements, and protect our legal rights.

When data is no longer needed, we will delete it or anonymize it, unless continued retention is required or permitted by law.

9. Your Rights

Subject to applicable laws in Palestine and general data‑protection principles, you may have the following rights with respect to your personal data:

1. Right of access

   • To request confirmation whether we process your personal data and to obtain a reasonable copy of such data.

2. Right to rectification

   • To request correction of inaccurate data or completion of incomplete data.

3. Right to erasure

   • To request deletion of your personal data when it is no longer needed for the purposes for which it was collected, or when you withdraw consent where consent is the legal basis, subject to any legal obligations to retain certain data.

4. Right to restriction of processing

   • To request that we limit the processing of your data in specific situations (for example, when you contest its accuracy or object to its use), pending verification.

5. Right to object

   • To object at any time to the use of your data for direct marketing.

   • To object to certain processing based on legitimate interests, if you have a reason related to your particular situation.

6. Right to data portability (where applicable)

   • To request a copy of your personal data in a structured, commonly used, and machine‑readable format and to transmit it to another service provider where technically feasible and legally permitted.

To exercise any of these rights, please contact us using the details in the “How to Contact Us” section below. We will respond within a reasonable time frame, in accordance with applicable law.

10. Links to Other Websites

The Site may contain links to third‑party websites or services (such as social‑media pages, payment gateways, or logistics providers) that are not operated or controlled by us.
This Privacy Policy does not apply to those third‑party sites, and we encourage you to review their privacy policies before providing any personal data through them.

11. International Data Transfers (if applicable)

Your personal data may be stored or processed on servers located outside Palestine, for example when we use international hosting providers, email platforms, or analytics tools.
Where such transfers occur, we take reasonable steps to ensure that the recipients provide an adequate level of data protection and that transfers comply with applicable legal requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in laws, regulations, our services, or our data‑processing practices.
Any material changes will be posted on this page with an updated “Last Updated” date, and, where appropriate, we may notify you by email or through a prominent notice on the Site.

Your continued use of the Site after such changes have been posted will constitute your acceptance of the updated Privacy Policy.

13. How to Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or our handling of your personal data, you can contact us at:

• Phone: 00972 599 374 729

• Email: Support@paltrend.ps

• Address: Palestine – Hebron